ICTSS00107 Introductory Help Desk Skill Set

Overview:

This skill set addresses the skills and knowledge needed to support individuals in gaining basic technological knowledge and general ICT skills as they enter into specialised and non-specialised ICT careers. The course has been designed to support Job Active clients to get a potential job or Traineeship with an employer for a job in IT. This 6-week programme is full-time and in-class with Instructor-led training, supported by self-study and assignment work, as well as group activities.

SKU: ICTSS00107 Categories: ,

Description

Build a Strong Foundation for your Future!

Duration

In-person - 6 weeks
Online - 12 weeks

Study Mode

In-person and online

Location

Adelaide CBD

Fee

Full Fee
$1100

Skillset

ICTSS00107
INTRODUCTORY HELP DESK SKILL SET

Using Technology

Technology is now a fundamental part of our lives – there are screens we interact with every day. The use of technology will only increase in the coming years. The need for software developers, hardware administrators, infrastructure designers and support technicians will grow exponentially over the next decade.

The Certificate III in Information Technology is the starting point for formalising knowledge and skills in readiness to determine a technology you will specialise in.

Providing a strong foundational understanding across multiple disciplines, this qualification will provide an opportunity to ensure you have an idea on the roles and responsibilities for technicians in any field – machine learning, networking, security, programming, web development, artificial intelligence, robotics, data analysis… and the list goes on!

What Will You Study?

As a student of our industry-built certificate iii qualification, you will be introduced to a range of roles available in the I.T. industry. 

As Academy IT has delivered vendor-based training since 2007, you will undertake studies built upon best practice and cutting-edge vendor based and ‘underground’ tools.

You will learn how to develop web sites, build, manage and support computer infrastructure, setup and configure networks, write computer software, manage privacy and security in an online environment and much more.

Whether you have a strong idea of a particular field you’d like to pursue, or are simply looking to get an idea of what it would be like to have a career in I.T., the Certificate III in Information Technology is the best start.

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The key clients for this qualification are people who may have entry level knowledge and skills in IT wishing to build on those skills to better support the organisations and take advantage of possible advancement opportunities into Systems Administration/Support positions.

This group may include:

  • school leavers
  • unemployed workers
  • recent migrants
  • people who wish to enter a new industry
  • employed persons looking for confirmation of skills and knowledge
  • people who wish to up skill

This course has no entry requirements. Students that are participating in funded training will be required to complete an Upfront Assessment of Need (UAN) language, literacy, and numeracy test.

Study Pathways

The further study pathways available to learners who undertake this qualification include:

VET: ICT30120 Certificate III in Information Technology or other qualifications that allow for selection of these units.

Note: This RTO may not offer all qualifications listed above in possible pathways

Employment Pathways

The following employment pathways are available to students who complete this qualification:

Job roles and titles vary across different industry sectors.

Possible job titles relevant to this qualification are:


· Junior Information systems officer

· Office systems administrator

· Junior Systems administrator

· Service desk specialist

Learners are able to have their competency from prior learning and work experience recognised in this skill set through the following arrangements:

For RPL to be granted, the course applicant must provide quality evidence that s/he:

• Has attained the competencies described in the unit/s of competency that are being claimed

• Possesses current competency in the unit/s that are being claimed

• Possesses the required underpinning knowledge specified in the unit/s of competency

• Has applied the relevant competencies in a context that is applicable to their area of specialisation in resource and infrastructure.

The evidence, which has been gathered by the assessor or the candidate, as proof of current competency may take a variety of forms and could include certification, references from past employers, testimonials from clients and work samples.

The assessor must ensure that such evidence complies with the rules of evidence, namely that it is authentic, valid, reliable, current and sufficient.

AIT offers a simple but methodical RPL process which is outlined in its Recognition of Prior Learning (RPL) policy.

 

 

Prospective students will be made aware of the RPL policy and process prior to enrolment into the program, via discussions and the Student Handbook, and are encouraged to apply if they believe they may be eligible.

Students are encouraged to apply for RPL at the commencement of training. If granted student will receive credit against the units, they have been deemed competent via the RPL process.

Students who receive credit will be given an amended schedule for training and will still be required to attend training for additional information which were not assessed in the units granted.

CodeTitle
ICTICT219Interact and resolve queries with ICT clients
ICTSAS210Update and maintain hardware, software and documentation inventories
ICTSAS211Develop solutions for basic ICT malfunctions and problems
ICTSAS213Maintain the integrity of ICT systems

What is the total cost?

The full retail price of the Certificate III in Information Technology is $1100 online (2024 pricing).

Is there government funding support?

Yes.

Online – Pay only $350 if you qualify for Skilling SA program!

To be eligible for funding, students need to be:

  • an Australian or New Zealand citizen, or
  • a permanent Australian resident, or
  • an eligible visa holder, and
  • 16 years or over and not enrolled at school, or
  • 16 years or over, enrolled in school and undertaking training through the Training Guarantee for SACE Students (TGSS), or
  • undertaking training through a training contract

Further eligibility information for Skilling SA is provided here –> skills.sa.gov.au.

Eligibility will be verified as part of the enrolment process.

Are there payment plans available?

Yes – Inquire

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If you’ve ever had a desire to work in the information technology industry, getting a general understanding across a range of roles helps define which role suits you best.

Public and private organisations are searching for people just like you with the skills to support and provide strong service in information technology. Are you ready to level up your life?

If you are ready to enrol and take your career to the next level, or would like some more information, complete the form or call us direct on 08 7324 9800.