Introductory Help Desk Skill Set
Gain basic technological knowledge and general ICT skills!
This skill set addresses the skills and knowledge needed to support individuals in gaining basic technological knowledge and general ICT skills as they enter into specialised and non-specialised ICT careers. The course has been designed to support Job Active clients to get a potential job or Traineeship with an employer for a job in IT.
The IT industry is constantly evolving as new technologies are developed. Academy IT are continually developing their programmes in conjunction with industry partners to ensure they’re up-to-date and relevant.
Classroom: 6 Weeks
Classroom: Adelaide CBD
Subsidised course fees available.
What will you study?
As a student of our industry-built ICTSS00107 Introductory Help Desk Skill Set, you will be introduced to foundational skills required in a Help Desk role.
As Academy IT has delivered vendor-based training since 2007, you will undertake studies built upon best practice and cutting-edge vendor-based and ‘underground’ tools.
You will learn how to:
- Update and maintain hardware, software and documentation inventories
- Develop solutions for basic ICT malfunctions and problems
- Maintain the integrity for ICT systems
- Interact and resolve queries with ICT clients
The ICTSS00107 Introductory Help Desk Skill Set is your entry into an IT career.
Students must be 16 years or over. There are no prerequisites for this course, however, it is recommended that students have basic computer literacy and an interest in IT.
Applicants for this qualification without relevant formal qualifications or experience may be requested to undertake a pre-assessment of industry knowledge and skills prior to enrolment to ensure the required foundational knowledge is in place to build upon with this Diploma level study.
ICTSS00107 Introductory Help Desk Skill Set full course fees are $1,100 for full-time classroom study.
There is Government funded support to subsidise course fees for students eligible for Skilling SA.
Study Now Pay Later and Student Loans
Academy IT has partnered with ZeeFi to offer Study Now Pay Later options or Student Loans for flexible options to pay your course fees through affordable payment plans that align with your pay cycle. Eligibility criteria apply. Please visit ZeeFi for more information.
For RPL to be granted, the course applicant must provide quality evidence that s/he:
- Has attained the competencies described in the unit/s of competency that are being claimed
- Possesses current competency in the unit/s that are being claimed
- Possesses the required underpinning knowledge specified in the unit/s of competency
- Has applied the relevant competencies in a context that is applicable to their area of specialisation in resource and infrastructure.
The evidence, which has been gathered by the assessor or the candidate, as proof of current competency may take a variety of forms and could include certification, references from past employers, testimonials from clients and work samples.
The assessor must ensure that such evidence complies with the rules of evidence, namely that it is authentic, valid, reliable, current and sufficient.
AIT offers a simple but methodical RPL process which is outlined in its Recognition of Prior Learning (RPL) policy.
For more information regarding Recognition of Prior Learning, please contact our friendly team on (08) 7324 9800 to discuss further.
Update and maintain hardware, software and documentation inventories
Develop solutions for basic ICT malfunctions and problems
Maintain the integrity for ICT systems
Interact and resolve queries with ICT clients
Full-Time Classroom – 6 Week Completion
Our full-time classroom study option is Monday to Friday from 9:00am – 4:30pm at our Adelaide CBD Training Centre, located at Level 4, 45 Grenfell Street, Adelaide SA 5000.
Students who successfully complete this qualification may be able to pursue the following career outcomes. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification are:
Help Desk Support Worker, ICT Assistant, Client Support Officer, User Support Specialist, Computer Technician, and Service Desk Specialist.
Further Education Pathways
The further study pathways available to learners who undertake this qualification include:
VET: ICT40120 Certificate IV in Information Technology or other related Certificate IV